What This Usually Means
If the DJ encoder connects, the source-to-server path is working at least far enough for the encoder to establish a session. The problem may instead involve the listener URL, listener port, server status, or the audio stream itself.
1. Verify the Public Stream Address
Make sure listeners are using the correct public stream hostname and port. Do not substitute the DJ encoder's connection details unless your service documentation specifically says they are the same.
2. Test the Stream Directly
Open the stream URL in a compatible audio player or browser-supported player. Determine whether it fails to connect or connects without audio.
3. Check the Server Status
Confirm that the station is actually online and that the encoder is still connected. A DJ connection that drops immediately after testing can create a misleading result.
4. Check for Audio
If listeners can connect but hear silence, move to the no-audio troubleshooting articles rather than treating the issue as a port problem.
5. Test From Another Network
If only one listener has the problem, test from another network or device. A local firewall, network restriction, or player problem can affect one listener without affecting the station.
Still Having Problems?
If the problem continues after checking the items above, digiSTREAM support can help determine whether the issue is related to the encoder, AutoDJ, streaming server, or network.
- The exact error message, if one is displayed.
- Your streaming server port.
- Whether AutoDJ or a live DJ is currently connected.
- What changed immediately before the problem began.
- The approximate time the problem occurred.