SAM Broadcaster Error Code Finder
SAM Broadcaster can display error messages when it is unable to connect to your streaming server, authenticate your DJ account, or communicate with the SHOUTcast server.
Use the verified error codes below to identify the message you are seeing and open the corresponding detailed troubleshooting guide.
Search SAM Error Codes
Connection Errors
The list below contains verified SAM Broadcaster error and information codes currently documented in the digiSTREAM Knowledge Base. We will add additional codes as they are verified.
SAM Broadcaster Error 200
SAM Broadcaster reports: Requests - Touch OK.
According to Spacial's documentation, this is an information message indicating that the request function is operating normally.
View Error 200 Troubleshooting →Error 10054 — Disconnected
Error 10054 indicates that SAM has been disconnected from the streaming connection.
This can occur when resetting a stream or when the connection between SAM Broadcaster and the streaming server has been interrupted.
View Error 10054 Troubleshooting →Error 10060 — Connection Problem
Error 10060 can indicate a problem connecting to the streaming server.
Possible causes include a server that is unavailable, an incorrect password, an incorrect IP address, an incorrect gateway, or a connection that is being refused or timing out.
View Error 10060 Troubleshooting →Error 10061 — Connection Refused
Error 10061 indicates that the connection to the streaming server was refused.
Check that the DNAS is running, the server address and port are correct, and that the server is not already being sourced by another connection.
View Error 10061 Troubleshooting →Error 10065 — Disconnected
Error 10065 indicates a network connectivity problem. Spacial's documentation associates this error with a disconnected network connection.
View Error 10065 Troubleshooting →Error 11001 — Host Not Found
Error 11001 is a Windows Winsock error indicating that the specified host could not be found.
This can indicate a problem with the server hostname or DNS resolution.
View Error 11001 Troubleshooting →Error 11004 — Connection Failed
Error 11004 is associated with a connection failure and may report that no data was received.
Check your Internet connection and verify that the server address is correct.
View Error 11004 Troubleshooting →Error 401 — Unauthorized Encoder
Error 401 from the encoder indicates that the server has rejected the authentication information.
The most common cause documented by Spacial is an incorrect SHOUTcast server password.
View Error 401 Encoder Troubleshooting →Error 401 — Software Activation
SAM Broadcaster can also report Error 401 as a software activation error.
This is different from the Encoder 401 error. It relates to the SAM Broadcaster software activation/license rather than the SHOUTcast streaming password.
View Software Activation Error 401 →Error 404 — XML Connection Timeout
Error 404 can occur when SAM cannot retrieve the required XML information because the connection times out.
Spacial documents this situation as an XML retrieval error associated with connection timeout error 10060.
View Error 404 Troubleshooting →Error 500 — Relay Using Local IP
Error 500 can indicate that a relay configuration is using a local network IP address where a publicly accessible Internet IP address is required.
View Error 500 Troubleshooting →Error 600 — Requested Song Offline
Error 600 indicates that a requested song is offline and cannot be played.
This error is generally associated with the requested media rather than the SHOUTcast streaming connection.
View Error 600 Information →Error 601 — Member Login Invalid
Error 601 indicates that the SpacialNet member username or password is invalid.
The Member Details settings in SAM Broadcaster should be checked.
View Error 601 Information →General SAM Broadcaster Troubleshooting
Before troubleshooting a specific error code, there are several basic settings that should always be checked.
1. Verify the Server Address
Make sure SAM Broadcaster is connecting to the correct SHOUTcast server hostname or IP address supplied by digiSTREAM.
2. Verify the Port Number
Check that the encoder is using the correct streaming port assigned to your account.
3. Verify the Password
Make sure the password entered into SAM Broadcaster exactly matches the password configured for the DJ or streaming account.
4. Check the Encoder Type
Verify that SAM Broadcaster is configured for the correct streaming server type and encoder configuration.
5. Check the Bitrate
Make sure the bitrate selected in SAM Broadcaster is supported by your streaming plan and server configuration.
Still Having Problems?
If SAM Broadcaster continues to report an error after checking the basic configuration, the problem may require examination of the streaming server, DJ account, or server logs.
digiSTREAM customers can contact support for assistance with their streaming connection.
- The exact SAM Broadcaster error message.
- Your streaming server port.
- The encoder type being used.
- Your selected bitrate.
- Whether AutoDJ is currently running.
- Whether another DJ can connect.