First Determine What Is Offline
Check whether the SHOUTcast server itself is unavailable, the AutoDJ process is stopped, or only the live DJ encoder is disconnected. These are different problems and require different checks.
1. Check the Control Panel
Log in to Centova Cast and review the station status. Look for stopped services, failed starts, or warning messages.
2. Check AutoDJ
If your station normally runs 24/7, verify that AutoDJ is running and that it has a playlist with playable tracks. A stopped AutoDJ leaves the station without an active source.
3. Check the Live Encoder
If you are broadcasting live, verify that SAM Broadcaster or another encoder is connected to the correct server and port.
4. Check for a Recent Change
Think about what changed immediately before the station went offline: password, port, encoder settings, software update, server restart, or network change. Recent changes are often the fastest clue.
When to Contact Support
If the control panel cannot start the service or the server remains unreachable after checking the basic configuration, contact digiSTREAM support with the exact status or error message.
Still Having Problems?
If the problem continues after checking the items above, digiSTREAM support can help determine whether the issue is related to the encoder, AutoDJ, streaming server, or network.
- The exact error message, if one is displayed.
- Your streaming server port.
- Whether AutoDJ or a live DJ is currently connected.
- What changed immediately before the problem began.
- The approximate time the problem occurred.