Online Does Not Always Mean Audible
A station can appear online while the actual audio path is silent, interrupted, or incorrectly configured. The goal is to determine whether the server is receiving audio and whether a listener can retrieve it.
1. Test the Public Stream
Open the station stream using a known-good player. If the player cannot connect at all, investigate the server URL, port, and network path. If it connects but is silent, investigate the audio source and encoder.
2. Check AutoDJ or the Live Encoder
Determine which source is supposed to be broadcasting. If AutoDJ is active, check its playlist and output. If a DJ is live, check the encoder connection and audio meters.
3. Check the Stream Port
Make sure listeners are using the correct hostname and port. A station may have multiple ports or services, and using the wrong one can produce confusing results.
4. Test From a Different Network
If possible, test the stream from a different internet connection. This can help distinguish a general stream problem from a local network, player, or firewall issue.
Still No Audio?
Record whether the stream connects, whether a song title is shown, and whether the source reports audio activity. Those details are useful when contacting digiSTREAM support.
Still Having Problems?
If the problem continues after checking the items above, digiSTREAM support can help determine whether the issue is related to the encoder, AutoDJ, streaming server, or network.
- The exact error message, if one is displayed.
- Your streaming server port.
- Whether AutoDJ or a live DJ is currently connected.
- What changed immediately before the problem began.
- The approximate time the problem occurred.