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SAM Broadcaster Error 401 — Unauthorized Encoder

Encoder Error 401 means the SHOUTcast server rejected the authentication information. Spacial identifies an incorrect SHOUTcast server password as the cause.

What It Means

The streaming server rejected SAM's source authentication.

Error: SAM Broadcaster Error 401

Possible Causes

  • The source password is incorrect.
  • The password was changed on the streaming server but not in SAM.
  • SAM is connecting to the wrong server/port.
  • The encoder is using credentials intended for another stream.

How to Troubleshoot

  1. Verify the SHOUTcast source password.
  2. Verify the server hostname/IP and port.
  3. Make sure SAM is connecting to the intended stream.
  4. Re-enter the password carefully rather than relying on an old saved value.
  5. Reconnect SAM.
  6. If the password is unknown, obtain the correct configuration from the streaming provider.
Important:

Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.

Additional Notes

Do not confuse this with Software Activation Error 401. They are separate problems.

Still Having Problems?

If SAM Broadcaster continues to report this error after following the steps above, contact digiSTREAM Support.

Include the following information:
  • The exact SAM Broadcaster error message.
  • The SAM Broadcaster version.
  • Your streaming server port.
  • The encoder type.
  • Your bitrate.
  • Whether AutoDJ is running.
  • Whether another DJ can connect.

Contact digiSTREAM Support →

Related Articles

SAM Broadcaster Error Codes Return to the complete SAM Broadcaster error-code reference. SAM Broadcaster SAM Broadcaster setup and configuration information. SAM Connection Problems General SAM connection and encoder troubleshooting. Bitrate & Audio Settings Understanding streaming bitrate and encoder settings.
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