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SAM Broadcaster Error 404 — XML Connection Timed Out

Spacial describes this as an XML retrieval error associated with connection timeout 10060 and notes that it can occur when a modem does not support local loopback.

What It Means

SAM could not retrieve the required XML information because the connection timed out.

Error: SAM Broadcaster Error 404

Possible Causes

  • The connection to the required XML endpoint timed out.
  • The modem/router does not support local loopback.
  • The local network path prevents the requested connection.

How to Troubleshoot

  1. Verify that the Internet connection is working.
  2. Verify the server/endpoint information used by SAM.
  3. If the issue occurs only on one network, test from another network if possible.
  4. Restart the modem/router and retry.
  5. If the error persists, provide the exact XML error and network setup to support.
Important:

Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.

Additional Notes

Spacial specifically associates this error with timeout 10060 and local-loopback limitations.

Still Having Problems?

If SAM Broadcaster continues to report this error after following the steps above, contact digiSTREAM Support.

Include the following information:
  • The exact SAM Broadcaster error message.
  • The SAM Broadcaster version.
  • Your streaming server port.
  • The encoder type.
  • Your bitrate.
  • Whether AutoDJ is running.
  • Whether another DJ can connect.

Contact digiSTREAM Support →

Related Articles

SAM Broadcaster Error Codes Return to the complete SAM Broadcaster error-code reference. SAM Broadcaster SAM Broadcaster setup and configuration information. SAM Connection Problems General SAM connection and encoder troubleshooting. Bitrate & Audio Settings Understanding streaming bitrate and encoder settings.
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