What It Means
These codes relate to SAM Broadcaster's song-request rules and limits rather than the basic SHOUTcast encoder connection.
Error: SAM Broadcaster Error 605–614
Possible Causes
- A requested song may already be in the request list.
- An artist or track may be subject to request-list rules.
- A recently played track may be restricted.
- A requester may have reached a configured request limit.
- Some request restrictions can depend on the request system's configured rules.
How to Troubleshoot
- Record the exact request error number.
- Check whether the requested song is already in the request list.
- Check whether the same artist/track has recently been played.
- Check the request limits configured for the station.
- Test with another song/requester to determine whether the restriction is item-specific or user-specific.
- If the behavior does not match the station's request settings, record the SAM version and configuration before contacting support.
Important:
Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.
Change one setting at a time whenever possible. This makes it much easier to determine what corrected the problem.
Additional Notes
Because these codes are request-system-specific and historical, verify the exact message and SAM version before publishing a code-by-code definition.
Still Having Problems?
If SAM Broadcaster continues to report this error after following the steps above, contact digiSTREAM Support.
Include the following information:
- The exact SAM Broadcaster error message.
- The SAM Broadcaster version.
- Your streaming server port.
- The encoder type.
- Your bitrate.
- Whether AutoDJ is running.
- Whether another DJ can connect.